In the interest of public and staff health we have closed the retail counter, workshop and showroom for the foreseeable future. Rest assured that we are very much still trading in our main capacity as mail order specialists five days a week and all orders are being processed with no delays. It is our top priority to ensure service levels are maintained for our mail order customers.
To maintain service levels we have limited telephone support to the following hours: Tuesday to Friday: 12.00 to 16:00. Please note, we will not answer calls outside of these times and messages are not curently monitored. Email remains the quickest method of customer service as this is monitored all day, every day.
To place an order please use any of the following methods:
- Use this website and have goods delivered directly to you. (FAST - Processed Same Day )
- Use our Ebay store: http://www.ebaystores.co.uk/rossendalemodels/ (FAST - Processed Same Day)
- Email your order directly to [email protected] (Medium - Processed Next Day)
- Call us on 01706 250007 and place your order. Although this is the slowest method, we understand that you may want to discuss your order and get some advice before or during purchase. Please consider emailing us your questions or using our fantastic CRM system dircetly on the website as this will be far quicker and usually more acurate. (Slow - Due to call delays and waiting times)
Collection Service now available! This option has now been added to checkout for our local customers. Once your order has been picked we will advise you. Collections will be from the rear door of the shop. On arrival knock on the door and one of our staff will take your Name/Order Number.
PLEASE NOTE: You will not be allowed to enter the store for any reason. Any additional items required at time of collection will have to be orderd via the website.
We hope you continue to enjoy modelling in a safe environment and we look forward to serving you during this difficult time.
Keep posted for updates, currently we have no dissruption to mail order services and orders are being dispatched as normal.